Terms of Service

By accessing or using XylocoatDB ("we," "us," "our") — including browsing our website, creating an account, or placing an order — you agree to these Terms of Service and our Privacy Policy.

If you do not agree to these terms, please do not use our website or services. We reserve the right to update these terms at any time, and your continued use of the site following changes constitutes acceptance.

All products listed on XylocoatDB are subject to availability. We reserve the right to:

• Discontinue any product at any time without notice.
• Limit quantities on any item.
• Correct pricing errors — if a product is mispriced, we will contact you before processing the order.
• Modify product descriptions, images, and specifications to reflect the most accurate information.

All prices are displayed in US Dollars (USD) unless otherwise stated. Prices do not include applicable taxes, duties, or customs charges, which are the responsibility of the buyer.

Product images are for illustrative purposes. Actual colours may vary slightly depending on your screen settings. Leather products may show natural variations in texture and grain — this is not a defect but a characteristic of genuine full-grain leather.

When you place an order, you are making an offer to purchase our products at the stated price. We reserve the right to accept or decline any order.

• Orders are confirmed upon successful payment processing via Stripe.
• You will receive an email confirmation with your order number.
• We accept Visa, Mastercard, American Express, and other cards supported by Stripe.
• By completing a purchase, you confirm that the payment method used is yours and that you are authorised to use it.

Delivery timelines are estimates and not guaranteed. We are not liable for delays caused by customs, courier partners, weather, or other factors outside our control.

• Risk of loss and title for products passes to you upon delivery to the carrier.
• You are responsible for providing an accurate shipping address. We are not liable for orders lost due to incorrect address information.
• International customers are responsible for all import duties, taxes, and customs clearance fees.

For full shipping details, please see our Shipping Policy.

We offer a 30-day return policy on most items. Products must be in original, unworn condition with all tags attached. For full details, please see our Return Policy.

• Custom or personalised orders are non-refundable.
• Refunds are processed to the original payment method within 5–10 business days of receiving the returned item.
• We do not accept returns on items that have been worn, washed, or damaged by the customer.

All content on this website — including text, images, logos, product designs, and code — is the property of XylocoatDB and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this site for commercial purposes without our express written permission.

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of any regulations.
• Attempt to gain unauthorised access to any part of our system.
• Submit false or fraudulent orders or use stolen payment credentials.
• Scrape, crawl, or collect data from our website without permission.
• Post defamatory, abusive, or harmful content in reviews or contact forms.

To the maximum extent permitted by law, XylocoatDB shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website.

Our total liability in connection with any claim arising from these terms or your use of our products shall not exceed the amount you paid for the specific product giving rise to the claim.

Our website and products are provided "as is" without warranties of any kind, express or implied. We do not warrant that the website will be error-free, uninterrupted, or free of viruses.

We make every effort to ensure product descriptions are accurate, but we do not guarantee that all information is complete or error-free.

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Questions about these Terms of Service? We're happy to help.